Most of my clothes come from a well-known British retailer in Wafi mall. Their selections are decent, the quality is good and the sizes fit me pretty well. Recently, in the spirit of Eid shopping, I picked up some wonderful linen trousers, lovely fabric, great feel, they fit me perfectly, but for the waist, which needed a bit of tightening.
So I was more than a little surprised when the sales girl informed me they don’t alter the waist, only the length they can fix! When I mentioned to her that they have altered the waist in the past, she had no explanation for a change of policy that is frankly counter-intuitive. Out of curiosity, I decided to speak with the manager of the shop.
The manager’s explanation was odd, to say the least. The company outsources alterations to a tailor who is apparently not good at fixing the waist. “Too many customer complaints” said the manager “so now we only fix the length, we don’t alter the waist”.
I have worked very hard to lose an inch in the middle, what am I to do, I enquired? The sales girl smiled, the manager shrugged, and that was that.
So what was the real problem here? Customer feedback that the tailor can’t fix the waist properly? Or that customers need a decent alteration service? The company took the former to be the problem, and ended up with a solution that is plainly ludicrous!